The customer agrees to allow up to ten business days before a refund will be issued from the date of refund request. Additionally, the customer agrees to allow up to ten business days before a refund will be issued for declined orders. We will never refund more than the original payment amount. Under no circumstances will californiahatchery.com compensate anyone for any circumstance above the original order amount. Under no circumstances will californiahatchery.com compensate anyone for a single breed of any duck, chicken or any other breed above the original order amount of each duck, chicken, or any other breed. No refunds will be issued for shipping charges for order that have already shipped.